Ask within 7 days. We will put it right.

1The short version

• Ask within 7 days of your order.
• Tell us what is wrong. A broken file, a wrong file, or something that is not what the page described will be put right or refunded.
• Approved refunds are processed within 1 to 4 weeks, and your bank may add a few days after that.
• Changing your mind after you have downloaded the files is not normally a refund, and the reason is explained below.

2Why digital downloads work differently

Consumers normally get fourteen days to cancel an online order. For digital content that is delivered immediately there is an exception: once you agree that the download can start straight away, and acknowledge that you lose the cancellation right by doing so, that right ends when the download begins.

That is what the tick box at checkout is for. It is one plain sentence, it is not buried in the terms, and it is the reason your files arrive in seconds instead of after a two week wait.

None of this affects your legal rights. If the product is faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of what this page says.

3When we refund

We will refund, replace or fix the order in any of these cases.

• A file will not open, is corrupt, or is empty.
• You received the wrong job title or the wrong package.
• The contents do not match what the product page described.
• You were charged twice for the same order.
• The download links never worked and we could not get them working for you.

In most of these the faster fix is a replacement file, and we will usually offer that first. If you would rather have the money back, say so and that is what happens.

4When we do not refund

• More than 7 days have passed since the order.
• You downloaded the files and then decided you did not want them.
• You bought the wrong job title by mistake and have already downloaded it. Tell us anyway, because we will often swap it.
• You did not get an interview. A resume template cannot promise one and we do not claim it can.
• You wanted a service rather than files. What each package contains is listed in full on the what is included page before you buy.
• The files were shared, resold or redistributed, which ends the licence.

5How to ask

Write to hi@disruptivetemplates.com from the address you used at checkout, with your order number and a sentence on what went wrong. A screenshot helps if a file will not open.

We aim to reply within one working day. If we need a replacement file made, that is usually the same week.

6How long a refund takes

Once a refund is approved we process it within 1 to 4 weeks. The money returns to the card or account you paid with, and we cannot send it anywhere else.

After we release it, your bank or card issuer controls when it appears on your statement, which commonly adds three to ten working days. If it has not arrived a fortnight after we confirmed it, tell us and we will chase it with the payment provider.

7Before you raise a chargeback

Please write to us first. A chargeback on a five dollar file takes months, costs everyone more than the order was worth, and we would almost certainly have solved it the same day.

Where a chargeback is raised without contact, we will supply the payment provider with the order record, the download log and the checkout consent, and the licence on the order ends.