One inbox for orders, licensing, refunds and everything else. Order questions are usually answered the same working day, and nothing goes to a ticket queue.
Pick the subject in the form and it reaches the right person faster. If it is about an order, the order number saves us both an email.
DT
Same working day on anything to do with an order.
One inbox, and a person reads what arrives in it.
No ticket queue, no bots, no case number to quote back.
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Cookies
Cart and checkout cookies are always on. With your OK we also use Google Analytics and Microsoft Clarity to see which pages help people, and the Meta pixel to see which of our ads work. Nothing is sold on. Cookie policy
Needed for the shopAlways on
Your cart, the checkout, signing in and safe payment. Without these nothing can be bought.
woocommerce_cart_hash, woocommerce_items_in_cart
Remember what is in your cart while you look around. Until you close the browser.
wp_woocommerce_session_*
Keeps the cart and the checkout attached to you, so the order that arrives is the one you built. 2 days.
dt_cart_n
Carries how many items are in your cart, so the basket icon is right even when the page came from the cache. 7 days.
wordpress_logged_in_*
Set only if you create an account, so your downloads stay where you left them. 14 days.
__stripe_mid, __stripe_sid
Set by Stripe, the payment provider, to spot fraudulent payments. 1 year and 30 minutes.
dt-consent, dt-consent-m
Remember your answers to this question. Kept in your browser and never sent to us. Until you clear your browser.
wc_facebook_signals_state
Records whether Meta measurement is held or switched on for your browser, so the Meta pixel stays off until you accept marketing. 1 year.
Analytics
Google Analytics, Microsoft Clarity and order attribution, so we can see which pages help people and where they get stuck. Never used for advertising.
_ga, _ga_*
Google Analytics. Counts visits and shows which pages are useful, using a random ID rather than your name or email. Set only if you accept analytics. 2 years.
_clck, _clsk
Microsoft Clarity. Records how pages are used, where people scroll and where they get stuck, so we can fix what is confusing. Set only if you accept analytics. 1 year and 1 day.
sbjs_*
WooCommerce order attribution. Notes which link brought you here, so an order can be matched to where it came from. Set only if you accept analytics. The length of the visit.
Marketing
The Meta pixel, so we can tell which of our ads bring visits and orders, and show them to people likely to want a template.
_fbp, _fbc
Meta pixel. Lets Meta tell whether one of our ads led to a visit or an order. Set only if you accept marketing. 90 days.
